Radisson Blu Edwardian Bloomsbury Street Hotel

Edwardian Hotels London are proud to launch our popular virtual host, Edward, to our meetings and event guests.

What is Edward?
Edward is an innovative and unique chatbot, developed specifically to match the needs of the hospitality industry. He responds to guests’ requests via SMS text messaging.

- Edward uses automated and intelligent text-based interaction, via a self-service interface that is accessible 24/7, to allow customers to message their requirements and receive immediate responses.
What are the benefits of using Edward?
- Edward can interact directly and discreetly without disturbing a meeting.
- Edward can interact directly with other teams and departments within the hotel for you.
- Edward offers engaging, reliable and punctual information in response to requests.

How can Edward help?
Here are some examples of the type of queries Edward can help with:
- Can I have more coffee in the room?
- Please can we have lunch 15 minutes later than on the schedule?
- Where is my meeting room in the building?
- Can you please turn the air conditioning down?
- Can you send someone to assist setting up the AV equipment?

To book a meeting, please contact our London meetings team:
T 020 7845 8680
E londonmeetings@edwardian.com
W www.edwardian.com

Edward is available to residential guests and meeting organisers in our eleven Radisson Blu Edwardian Hotels in London and Manchester and in our London May Fair Hotel. For more information, please contact your onsite consultant managing your event.

Edwardian Hotels London has launched a brand new menu selection for its meetings and events delegates, as part of a significant investment across the business’ wider delegate offering. Each daily ‘Experience’ menu starts with an ‘Arrival Experience’, which offers a range of fresh juice, yoghurts, pastries, and tea and coffee, varying from day to day. This is followed by the ‘Mid-Morning Experience’, at which delegates will choose from a selection of energy-boosting snacks, and smoothies. The ‘Afternoon Experience��� includes sweet and savoury offerings. For lunch, guests will have the choice of four nourishing salads, a Spanish or Italian antipasti selection, four main courses – including fish, meat and vegetarian options - and two desserts. In addition, Edwardian Hotels London has developed an expansive range of sandwich options, with a different selection on offer each day, as well as supplementary Breakfast and Refreshments menus.

• The AI chatbot has already interacted with over 400,000 guests at Edwardian Hotel London properties since 2016
• Built-in assisted machine learning using Natural Language Understanding (NLU) means more than 1,600 requests can be responded to in different languages

LONDON, 14 May 2018: Today, Edwardian Hotels London expands the reach of its artificial intelligence chatbot, EDWARD, to support its meeting and events delegates following success with overnight guests.
“We’ve had great success already with EDWARD and continued positive feedback from users, so we’re looking forward to expanding our service within the meetings and events space. Our in-house team consistently works to create unique solutions to meet guests needs and combined with our extremely valuable on-the-ground staff, we can deliver a bespoke product that is tailored to each and every event we host,” says Michael Mrini, Director of Information Technology, Edwardian Hotels London.
Delegates can now simply text EDWARD for all support from ordering refreshments and adjusting running orders, to requesting assistance with AV equipment. EDWARD provides reliable and punctual guidance, interacting directly with various teams within the hotel. The virtual host can help lost delegates find the correct meeting room via the Interactive Text Response (ITR) mobile SMS service and adjust room temperatures.
The app is supported by live assistance when needed, meaning complaints or requests that require a follow-up by hotel staff face-to-face may be immediately addressed.
Since its inception in 2016, EDWARD has also improved efficiency throughout Edwardian Hotel London properties, with approximately 60 percent fewer phone calls requesting information now being made. It has resulted in Hosts’ time being freed up to focus on learning more about guests needs.
ENDS
For more information please contact: EHLMedia@edelman.com