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Unique Venues Birmingham

Centenary Square, Broad Street, Birmingham, West Midlands, B1 2EP Show on Map Add to shortlist
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Team Promotions and New Appointments at Unique Venues Birmingham (UVB)
UVB continues to grow from strength to strength as a leading conference and events venue in Birmingham, leading to some exciting appointments within the Sales and Events Sales Team:

Tia Narwal joined UVB 7 months ago as Sales Coordinator and has just been promoted to Sales Executive. On her promotion, Tia commented: “I was really excited to be given the opportunity to join UVB and grow my own experience as the company continues to flourish. Now with my promotions, I am positively looking forward to further developing the company’s offering and taking on new and exhilarating challenges for a truly unique venue delivery.”

As Tia gains promotion, her previous role as Sales Coordinator is filled by Ashleigh McKenzie who brings several years of hospitality experience to the team having previously worked for Jurys Inn and Hallmark Hotel in Birmingham. On her appointment, Ashleigh said: “I have learned so much already in the position. Coordinating events for the REP Theatre and Library definitely makes each day interesting; each day is different, and we are able to work with some fantastic clients who are looking for a unique and special venues.

Sarah Millington, Sales Manager for UVB and who heads up the team, and who managed the appointment commented: “It is great to see some real talent within the hospitality industry of young professionals who want to work at UVB to create fabulous events for our clients, and to deliver an exceptional customer experience. These appointments strengthen our team and will be instrumental to the development of UVB over the next 12 months.”
Unique Venues Birmingham enhances customer service with digital room service
Unique Venues Birmingham (UVB), prides itself on its superb customer service, and yet knew that operating their business across two different buildings, could potentially challenge their events management team to be on hand as quickly as possible for event organisers.

To overcome the challenge, UVB have worked closely with hospitality management software company, Dinggly, to develop and create an innovative, tailor-made paging system that would work for UVB and more importantly their clients.

Using smart technology, each event organiser is issued with a tablet with a clear, user-friendly interface so with a quick click and a swipe they can message our Event Supervisors and Technicians. All supervisors and technicians have wrist receivers, which are similar to a smart watch, that alert them to a message and so the team can then ensure the requests are dealt with in a timely manner and by the relevant person be it catering, technical support or first aid. This ensures that the organiser doesn’t need to leave the room and UVB can provide an efficient service thus improving the whole delegate experience, especially when they have many events happening over two buildings.

Advancements in technology have also made it possible to operate this system over a cellular network thus providing a very long range (VLR) which overcomes the problem of operating across the different Wi-Fi networks in UVBs two buildings. This means it’s possible to send a message from the very top of the Library of Birmingham to a technician in the basement in The REP. The range is limitless, and while UVB haven’t tried it yet, the current distance record is around 7000 miles.

Suzanna Reid Barreiro da Silva, Commercial Director commented: “Whilst we’ve enhanced the experience for delegates and clients, the investment in this technology for our employees has also had significant impact. The team worked with Dinggly to ensure they developed a system that would work for everyone.

The smart technology has enabled faster communication and quicker response times for our teams. It’s allowed them to be more mobile across the two buildings and improved team delivery. Clients are impressed with this easy to use new technology too. So, while we’re very much a people led business, technology has helped us remain on top of customer service.

Our reputation is paramount here are UVB and we like to be at the forefront of technology that will enhance the conference and events offer to our clients.”
Unique Venues Birmingham wins Outstanding Hospitality & Events Services Award by Asian Business Chamber of Commerce
Unique Venues Birmingham wins Outstanding Hospitality & Events Services Award by Asian Business Chamber of Commerce

At the annual awards organised by Asian Business Chamber of Commerce, Unique Venues Birmingham (UVB) was awarded the coveted ‘Outstanding Hospitality & Events Services Award.’

The Asian Business Chamber of Commerce awards aim to celebrate diversity and inclusion in the business community, following the launch of the ABCC’s ‘Diversity on Boards’ campaign.

Suzanna Reid Barreiro da Silva, Commercial Director, on receiving the award on behalf of UVB commented; “This is a great achievement and recognition of our hard work and the positive impact we are having on the region. This will provide UVB with a fabulous platform to raise the profile, provide new opportunities and achieve growth in the future.

“This also underpins our recent announcement to develop a partnership with the Monsoon Venue Group who are an exclusive venue and event management company managing the sales, marketing and delivery of all types of Asian occasions. This award aligns perfectly with our partnership and how we recognise the diversity of clients in the West Midlands looking to host their events at UVB.

“Such awards are a great recognition to the team behind the UVB brand and I would like to personally thank the UVB team for their hard work over the last 12 months and to the support we receive from The REP and The LoB departments. The joint venture from these two organisations which launched in October 2017, goes from strength to strength and it is great to see the UVB vision being recognised within the community as a leading venue.”

Attending the Awards ceremony was Gary Birch, Premier Relationship Manager at Greater Birmingham Chambers of Commerce commenting on UVB’s success has said; “In just over a year, Unique Venues Birmingham has established itself as an important and increasingly popular addition to the region’s thriving hospitality and events scene.

“We held our President’s Christmas Lunch for Premier and 1813 Club members there last year and a number of our members commented on how impressed they were by UVB’s offering.

“So it is great to see Unique Venues Birmingham recognised by the Asian business community, with the Outstanding Hospitality and Events Services award at the Asian Business Chamber of Commerce’s recent annual dinner.”
First Birthday Celebrations for Unique Venues Birmingham
First Birthday Celebrations for Unique Venues Birmingham

Unique Venues Birmingham (EVB), the commercial venture between two nationally-renowned venues; Birmingham Repertory Theatre and the Library of Birmingham celebrates its first birthday this October.

At its launch in October 2017, Unique Venues Birmingham’s aim was to consolidate the existing operations in each venue to provide one unique conferencing and events offering to both corporate and private clients.

Twelve months on from its launch, UVB has hosted over 1000 events and welcomed over 42,000 delegates to the venue in the heart of Birmingham City Centre.

Heading up UVB is Commercial Director, Suzanna Reid Barreiro da Silva with a team of 42 hospitality professionals committed to delivering hospitality excellence. Reflecting on the past 12 months, Suzanna said;

“Twelve months ago, was an exciting time to launch this new venture with the potential to grow the business through its ‘one stop shop’ for clients.

As with any new business there are always challenges, but the team at UVB have 100% committed to delivering a first class service for our customers – a commitment that has been recognised in the awards that we have won, including most recently the Hospitality Venue of the year for West Midlands by LUX Magazine.

Membership to consortiums such as Venues of Excellence, Academic Venue Solutions and MIA have enabled us to align with marketing consortiums who can help us deliver our key business strategies and increase our brand awareness in the MICE markets. Dedicated support from local businesses across a range of products and services also ensure we consistently deliver to the highest standards for our clients.

In the next 12 months we anticipate announcing new business partnerships to underpin our core services, bringing their expertise into the business to attract previously untapped markets to choose UVB to host their events and celebrations.

Success of course, is also identified by the growth in revenue from this commercial venture and after our first year of trading, we are pleased to be in line with our initial predictions. This in turn, enables UVB through its commercial business to contribute to the core businesses of Birmingham Repertory Theatre and the Library of Birmingham.

On behalf of UVB, we would like to thank all our clients for their support over the past 12 months. We look forward to continuing to grow our brand awareness in the international conference and events arena, showcasing UVB as an exceptional venue here in the heart of Birmingham.”

Unique Venues Birmingham is a wholly owned subsidiary of Birmingham Repertory Theatre Ltd jointly governed by The REP and Birmingham City Council. The UVB portfolio includes three theatrical auditoria presenting huge dramatic and creative possibilities a spectacular book rotunda, and a beautiful roof terrace with stunning panoramic views across the city plus the historic Shakespeare Memorial Room. A range of function suites and meeting rooms, complete with audio-visual technology, are also on offer across the venue.
Unique Venues Birmingham Wins Hospitality Venue of the Year for West Midlands
Unique Venues Birmingham Wins Hospitality Venue of the Year for West Midlands

Unique Venues Birmingham (UVB) are delighted to have been awarded the prestigious Hospitality Venue of the Year Award for West Midlands by LUX Magazine in its first year of this new commercial venture.

The Hospitality Awards are designed to reward and recognise the firms and individuals behind them that have worked tirelessly to achieve industry leading success, client satisfaction and market growth throughout the globe.

Suzanna Reid Barreiro da Silva, Commercial Director at UVB on receiving the news from LUX Magazine commented: “To be recognised by LUX Magazine through their Global Hospitality Awards is a fantastic achievement for Unique Venues Birmingham and the dedicated team of professionals who work to create exceptional events for our clients each and every day. As UVB approaches its first birthday, we are delighted that we have demonstrated our commitment to hospitality excellence in the West Midlands.”
See more documents from Unique Venues Birmingham

UVB Wedding

06/06/2018 12:06:31
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